Returns and complaints
Withdrawal from the contract
If you are a consumer - in principle, you have the right to withdraw from a contract concluded at a distance.
You can withdraw from the contract by submitting a declaration of withdrawal from the contract to us, e.g. by e-mail sent to the following address: contact@scale23.eu
Return the returned item to us immediately to the following address: ul. J. M. Hubego 18/7, 87-100 Toruń, but no later than within 14 days from the date on which you withdrew from the contract.
You can withdraw from the contract within 14 days.
The fourteen-day period for withdrawal from the contract begins:
for a contract in which we issue the item, being obliged to transfer its ownership - from the date of taking possession of the item by you or a third party indicated by you other than the carrier,
for digital content - from the date of conclusion of the contract.
To meet the deadline, it is sufficient to send the declaration before its expiry.
We will return the payments you have made, including the costs of delivering the goods under the terms and conditions specified in the regulations, immediately, but no later than within 14 days of receiving your declaration of withdrawal from the contract.
We may withhold the return of the payment received from you until we receive the goods back or you provide proof of sending them back, depending on which event occurs first.
Remember that the right to withdraw from a distance contract is not available to the consumer, among others, in relation to the agreement:
in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specification or intended to meet their individual needs,
in which the subject of the service is an item that spoils quickly or has a short shelf life,
in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery,
in which the subject of the service is audio or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery
for the delivery of digital content that is not recorded on a tangible medium, if the performance of the service began with the express consent of the consumer before the expiry of the period for withdrawal from the agreement and after the entrepreneur informed him of the loss of the right to withdraw from the agreement.
Detailed information on withdrawal from the agreement can be found in our Sales Regulations.
Complaints
If the goods purchased from us turn out to be defective, you have the right to complain about it based on the warranty. It is best to submit a complaint to the following e-mail address: contact@scale23.eu or by post to ul. J.M. Hubego 18/7, 87-100 Toruń.
The goods subject to the complaint should be sent to the following address: ul. J.M. Hubego 18/7, 87-100 Toruń
In connection with the defect, you can request:
replacement of the item with a defect-free one,
removal of the defect,
or submit a statement about:
reduction of the price,
withdrawal from the contract - in the case of a significant defect.
We are liable to you for defects discovered before the expiry of two years from the date of delivery of the item.
As a rule, you can submit a complaint within a year of noticing the defect, but the time for submitting a complaint cannot end before the expiry of the seller's liability period.
Your complaint will be considered (addressed) within 14 days from the date we receive your complaint.
More information about complaints can be found in our Regulations.
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